Businesses often track customer satisfaction and trends in the market, has employee satisfaction been neglected? (Pixabay File)

Companies use employee morale monitoring tools to boost happiness and performance

2017 poll shows 85 per cent ‘not engaged or actively disengaged at work’

Your company might religiously track sales trends, customer satisfaction or even how much time you spend on social media, but do they really care about your happiness?

Maybe they should. Increasing numbers of organizations are going beyond half-hearted yearly employee happiness surveys to check on staff morale, every day. And it would appear to have benefits for both sides of the office divide. As the old saying goes, “What is measured, gets managed.” Managers can see the impact of a whole litany of business decisions, from a sudden rush sales order, to implementing a new system, to a popular employee leaving. And for workers, they can anonymously and directly inform management of their satisfaction, and how motivated they are at work.

In a 2017 Gallup “State of the Global Workplace” poll, 85 per cent of respondents said they were “not engaged or actively disengaged at work.” Of this figure, 67 per cent were found to be “not engaged,” meaning they “make up the majority of the workforce – they are not your worst performers, but they are indifferent to your organization. They give you their time, but not their best effort nor their best ideas.”

The Employee Engagement Key Performance Indicator is a tool to measure employees’ engagement and analyze how well a business is meeting its goals. When used to track morale, it can provide Human Resources departments with hard data on which bosses can base business decisions and assess impacts on staff. The implication is outcomes could be increased productivity and reduced staff turnover, as well as a handy tool to see if employee happiness boosting initiatives have been successful.

A number of developers have brought different types of system to market, such as Happy Team Check and Company Mood. Swedish company Celpax describe the issue they are trying to address on their website.

“People simply felt they lacked up-to-date insights into their workforce, their people, that traditional feedback systems and employee surveys had them acting on problems too late. Most companies would say employees are their ‘greatest assets’, but few said they find these assets easy to measure.”

ALSO READ: Cannabis companies want to bring a new mood to the workplace

In their case, how it works is an electronic Celpax unit is fixed somewhere discrete near an exit, with the simple question “How was your day?” on the screen. As an employee finishes their shift, they note their satisfaction with one push on the touchscreen. That data is then compiled electronically and the anonymous results are sent to management. Many publish the results on bulletin boards or give workers access to the app’s dashboard.

Some larger corporate companies have developed their own in-house online versions, but the aim is the same – to track and gain insight into employee morale.

Does your workplace have a similar system or would it benefit from one?



nick.murray@peninsulanewsreview.com

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Colwood man to ride 400 kilometres to fight kids cancer

Man riding for a beloved family member who died from leukemia at 13-years-old

Saanich woman completes 10 marathons, raises double her initial goal amount

Over $20,000 raised for Victoria Hospitals Foundation

UPDATED: Missing 25-year-old Saanich woman found Saturday

Yuhan Jin thought to be travelling by foot or bus, carrying two suitcases

Peninsula businesses launch amidst COVID-19

New music school, martial arts studio, pet food store, welcomed with warm community response

Victoria program helps businesses shift swiftly in wake of COVID-19

Bring Back Victoria helps businesses open patios, create welcoming, safe spaces for customers

VIDEO: Otter pups learn to swim at B.C. wildlife rescue facility

Watch Critter Care’s Nathan Wagstaffe help seven young otters go for their first dip

Alleged impaired driver sparks small wildfire near Lytton after crash: B.C. RCMP

Good Samaritans prevented the blaze from getting out of control

Travel restrictions inspiring co-operation in border communities

Small border towns are asking for exemption to travel ban

B.C. First Nation adopts ‘digital twinning’ software to better manage territory

Software allows users to visualize what a mountain might look like if the trees on its slopes were logged

Woman arrested near Nanaimo beach after alleged road rage incidents

37-year-old woman facing charges including assault, assaulting a police officer, impaired driving

All inquiry recommendations implemented after fatal Port Hardy RCMP shooting: Ministry

The Independent Investigations Office of B.C. cleared the RCMP officers involved of wrongdoing

Leave your deets when dining: Restaurants taking personal info to trace COVID-19

Health officials say indoor dining presents a higher risk

Raptors kneel for both American and Canadian anthems ahead of tipoff

Majority of players have substituted their names on the backs of their jerseys with racial and social justice messages

Most Read