Coast Capital Savings limits service for new system

Shutdown will allow for computer changes

Coast Capital Savings customers will experience limited banking access this weekend as the bank shuts down most of its services from Feb. 8 to 12.

The closures come as Coast Capital switches to a new banking system.

“We’ve had our current system in place for a number of years,” said Coast Capital Savings spokesperson Jay-Ann Fordy. “What we’re doing is we’ve purchased new system software and we’re moving all of our current customer information and data over to the new system.”

While the upgrades will mean better service in the future for customers, over the weekend the nearly 500,000 Coast Capital customers will have no access to their account information.

People will still be able to use their debit cards to make purchases and to use ATMs other than Coast Capital’s, but all branches will be closed and online and mobile banking will be discontinued until Feb. 12 at noon.

Fordy is encouraging customers who are using ATMs during the service disruption to use other credit unions to avoid banking fees.

“The new system gives us the ability to make sure we can continue to provide products and services in a more modern way,” Fordy said. “One thing customers will see right away is that we are eliminating transaction slips in the banks. When they go in, it will all be an automated system.”

Coast Capital began to notify customers about the closures a couple of weeks ago through letters from the CEO and followed up with an announcement through social media, signage and reminders to customers as they visited the branches.

The service disruption begins today (Feb. 8) at 3 p.m.

Just Posted

Food service workers at Victoria airport protest for second time in four months

Negotiations continue to drag on with employer Compass Group Canada, VAA refuses to engage

Firefighters rescue horse stuck in Saanich mud

‘It happens more often than you’d think,’ says deputy chief

Esquimalt senior’s complex getting redeveloped

The Esquimalt Lions Lodge is one of the projects to receive funding for affordable housing

Island Corridor Foundation optimistic about restoring rail service

If green-lighted, first priority would be Langford to Victoria route

Federal environment minister faces protesters in Saanich

Catherine McKenna defended her government’s environmental record

People flocking to Vancouver Island city to see hundreds of sea lions

Each year the combination of Steller and California sea lions take over Cowichan Bay

Dog psychic can help Vancouver Islanders better connect with their pets

Michele Wonnacott hosts one-day seminar in Nanaimo on Saturday, Nov. 17

Commercial trucks banned from left lane of Coquihalla

B.C.’s Ministry of Transportation has introduced a new program that hopes to prevent accidents and closures on the Coquihalla Highway.

B.C. on track to record same number of overdose deaths as last year

128 people died of overdoses in September, bringing the total to more than 1,100 so far in 2018

Cowichan school district defends lack of notice to parents following elementary student arrest

Officials with School District 79 stand by their decision not to send out an alert.

Canadians more prepared for weather disaster than financial one: poll

RBC recommends people check their bank app as often as the weather app

B.C. dog owner sues after pet killed in beaver trap

A Kamloops man is suing the operator of a trapline north of the city after his dog died

Heading soccer balls can cause damage to brain cells: UBC study

Roughly 42 per cent of children in the country play soccer, according to statistics from Heritage Canada

Supreme Court hears case on migrant detainees’ rights to challenge incarceration

Currently, migrants who do not hold Canadian citizenship can only challenge detention through an immigration tribunal or a judicial review.

Most Read