It has come to my attention that my 95-year-old mother is very bright and can handle most of her everyday things, but due to her frail nature she is unable to get out and about like she used to and consequently relies on volunteer drivers. One of her frustrations is that she is losing her sight, but she still can write a cheque although it takes quite a bit of effort.
The purpose of this letter is to ask people who have established stores that they should be a little more compassionate and understanding particularly with those who have a monthly bill to pay. We all at times forget dates, particularly when our lives are not as active as they used to be. I don’t believe that those people who have had a great credit rating and are long-time customers should be penalized because they are two or three days late paying their bills.
In my estimation there should be an allowance made for a person is who still using your services. Penalties on late payments are atrocious.