Laura Jones, Chief Strategic Officer of the Canadian Federation of Independent Business (submitted)

Laura Jones, Chief Strategic Officer of the Canadian Federation of Independent Business (submitted)

COLUMN: Governments should modernize their processes, get with the times for 2020

Laura Jones is the chief strategic officer at the Canadian Federation of Independent Business

The start of a new decade is a great opportunity to make resolutions to ditch unhealthy habits and adopt a better way of doing things. This goes for our governments too. Committing to the 2020 Red Tape Challenge would be a fabulous New Year’s resolution for governments from Smithers, British Columbia, to the province of Ontario to Corner Brook, Newfoundland. It’s a New Year’s resolution that would give Canadians the best gift of all—time.

The challenge is simple: Implement at least one digital modernization initiative. Ditch the fax machine or the antiquated requirement that people show up in person during inconvenient office hours to do basic transactions. Fix broken links and optimize online forms. Make it possible to find things on websites. Accept payments online. Make sure getting from online to a real person is easy when needed with clear contact information and timely responses.

Many governments are already taking good steps in this direction. The federal government, for example, is focused on digital modernization as part of its regulatory competitiveness agenda. But it is clear that there is still far more to do.

On a recent small business survey, one respondent commented: “Government web pages are like a bad dream. Often if you need to go back a page, you end up starting over. Then you can’t use the same password and have to reset.”

ALSO READ: 20 B.C. cities ranked on ‘red tape’ when starting a business

Frustrations with fax machines abound: “We were required to complete a complex application…and fax it in for enrollment. We wrote an incorrect number on one of the documents. We could not just fax in the corrected page, we had to refax the total 15 pages. After this happened a couple of times, we were advised we also needed to submit additional information…and that we could not just submit the additional information. We now had to refax the 17 pages. As we do not have a fax machine in our store, we had to incur quite a substantial cost to fax 4 times…”

Even Canada’s largest city is way behind the times. Toronto still requires small business owners to submit business license applications in person. Allowing this to be done online would free up thousands of hours. Imagine if every government in Canada took one similar small step to go from in-line to online. It would be a meaningful gift of time, to say nothing of how much lower our collective blood pressure would be.

For governments wanting to accept the challenge, just send CFIB a fax! Better yet, come see us in person with your documents. Unfortunately, we can’t tell you how long the wait will be. Oops, that was channeling 1993. Just send us a quick email if you want to promote what you are doing or need some suggestions from your local small businesses on where to start.

For those wanting to support the challenge, if you have an idea for your local or provincial government we would be happy to raise it on your behalf. Email or join the conversation with the hashtags #redtape and #axethefax.

Laura Jones is the Chief Strategic Officer at the Canadian Federation of Independent Business. She founded Red Tape Awareness Week and is Chairing the Federal External Advisory Committee on Regulatory Competitiveness. She can be reached at laura.jones@cfib.ca or @CFIBideas.

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

The public will start to weigh in next month on the possible future uses of Oak Bay Lodge. In the meantime, a request to the province by the City of Victoria to intervene and allow use of at least a portion of the closed facility as temporary shelter space awaits an answer. (Black Press Media file photo)
Oak Bay Lodge redevelopment planning continues, request for temporary use awaits answer

Public consultation on future of CRD-owned site begins next month

Volunteer Anette Akouri is part of a vital service that connects clients to help them be less vulernable. (Saanich Volunteer Services Society)
Saanich volunteers up the friendship calls, grocery deliveries during pandemic

Saanich Volunteer Services Society helping vulnerable residents stay happy, healthy

Island Health has reported a COVID-19 outbreak at Saanich Peninsula Hospital. (Arnold Lim/Black Press)
Four new COVID-19 cases added to Saanich Peninsula Hospital outbreak

Inital round of patient testing is complete, staff testing continues

A rendering of Victoria Wonderland, a drive-thru immersive holiday experience that has been cancelled due to COVID-19. (Courtesy of Transcend Victoria)
Victoria Wonderland drive-thru show cancelled due to COVID-19

Organizers hope to host a similar event, if restrictions allow, in the new year

Motorists wait to enter a Fraser Health COVID-19 testing facility, in Surrey, B.C., on Monday, Nov. 9, 2020. THE CANADIAN PRESS/Darryl Dyck
Another 694 diagnosed with COVID-19 in B.C. Thursday

Three more health care outbreaks, 12 deaths

(AP Photo/Paula Bronstein)
POLL: Has COVID-19 changed your plans for the holidays?

The lights are going up, the stacks of presents under the tree… Continue reading

Anyone with information on any of these individuals is asked to call 1-800-222-TIPS (8477) or visit the website victoriacrimestoppers.ca for more information.
Greater Victoria Crime Stoppers wanted list for the week of Dec. 1

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Watch Messiah at home with the Sooke Philharmonic

Concert available to stream Dec. 12

Emergency crews used a backhoe loader to clear fire debris from the scene of a fire on Wesley Street Thursday as police and firefighters gathered up propane tanks, stoves and fireplaces used by camp residents to heat tents. (Chris Bush/News Bulletin)
City of Nanaimo dismantles downtown homeless encampment after fire

Four to six tents burned up in Wesley Street fire Thursday, Dec. 3

A demonstrator wears representations of sea lice outside the Fisheries and Oceans Canada offices in downtown Vancouver Sept. 24, demanding more action on the Cohen Commission recommendations to protect wild Fraser River sockeye. (Quinn Bender photo)
First Nations renew call to revoke salmon farm licences

Leadership council implores use of precautionary principle in Discovery Islands

Ten-month-old Aidan Deschamps poses for a photo with his parents Amanda Sully and Adam Deschamps in this undated handout photo. Ten-month-old Aidan Deschamps was the first baby in Canada to be diagnosed with spinal muscular atrophy through Ontario’s newborn screening program. The test was added to the program six days before he was born. THE CANADIAN PRESS/HO, Children’s Hospital Eastern Ontario *MANDATORY CREDIT*
First newborn tested for spinal muscular atrophy in Canada hits new milestones

‘If Aidan had been born any earlier or anywhere else our story would be quite different’

BC Ambulance Services reassures people that the service is well staffed and ready to respond. Photo by Don Bodger
BC Ambulance assures the Island community they’re ‘fully staffed’

‘Paramedics are not limited to a geographical area.’ — BCEHS

(Pixabay)
Canadians’ mental health has deteriorated with the second wave, study finds

Increased substance use one of the ways people are coping

Most Read