BC Ferries has upgraded its fleet

BC Ferries moving to online booking, variable fares

Prices will be discounted for lower-demand times, fee for reservations phased out as web-based system is installed

  • Dec. 3, 2014 7:00 a.m.

BC Ferries plans to move ahead with a website upgrade that will allow passengers to pay for tickets online, avoid reservation fees and pay variable fares depending on demand.

The computer upgrade is to be phased in starting in 2017, with a pilot project for passengers on the main Vancouver-Vancouver Island runs. The system will offer discounted fares for off-peak sailings and advance booking without the current reservation fees.

BC Ferries CEO Mike Corrigan said the project will cost $10-15 million, but based on the experience of other systems, it will increase ridership and reduce costs.

“It’s a variable priced booking system that’s used by golf courses, hotels, airlines,” Corrigan said. “It’s the way the world is moving. Depending how far in advance you book, what restrictions you’re willing to put on yourself, and when you want to play, stay or travel, you’re going to get a different price.”

The price range will be determined by the pilot projects. Passengers will still have the option of showing up at the terminal and paying to board, with a posted price that will be adjusted according to demand for that sailing.

The new booking system was proposed two years ago in a review of ferry operations by Gord Macatee, who reviewed operations when he was appointed BC Ferries Commissioner in charge of rates and service delivery. Macatee must approve the move before it can go ahead.

BC Ferries’ point-of-sale system is 25 years old, and requires manual collection of fares.

BC Ferries projects the new system will increase vehicle and passenger traffic by three to five per cent as it is extended to more routes. By adding food, gift shop and other services to the online order system, the corporation hopes to generate an annual revenue increase of $11 million to $18 million, mostly due to increased traffic.

“People can actually pay for the full ferry service, including the buffet maybe, and some other services when they pay, so when they get to the ferry terminal, they’re basically just verifying their purchase and moving onboard the vessel,” Corrigan said.

BC Ferries is inviting public comment on its proposal until the end of December.

 

Just Posted

Sidney BIA says sad goodbye to president and executive director

Susan Simosko and Donna Petrie leave, board members fill new positions

Wind gusts turn away cruise ships from Victoria harbour

Weather conditions make docking difficult for large ships

Slow down for maintenance on the Malahat this week

Minor touch-ups and repairs scheduled Monday through Thursday

Langford liquor store targeted by thieves twice in one night

West Shore RCMP seek to identify break and enter suspect

Pair of Saanich fires, including one that resulted in a death, remain under investigation

Saanich Fire expect to wrap up investigation into Richmond Road Tuesday

Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

Canadians crash out of Women’s World Cup in 0-1 loss to Sweden

Canada missed a chance to tie the game on a penalty shot

Four-year-old boy assaulted at B.C. soccer game

It happened at a weekend tournament in Ashcroft

Top B.C. court upholds ruling that struck down indefinite solitary confinement

Feds had appealed ruling in case brought by B.C. Civil Liberties Association, John Howard Society

Two bear cubs saved near Revelstoke after mother hit by car

Conservation officers trapped the cubs and transported them to a wildlife sanctuary

Heroism medal for B.C. woman who tried to save wheelchair-bound man stuck on rail tracks

Julie Callaghan awarded Carnegie Medal from U.S.-based foundation for ‘extraordinary heroism’

Surrey RCMP raises Pride flag amid din of protesters

There were about 30 protesters on either side, and 20 Mounties doing crowd control

B.C. students’ camping trip goes ahead despite tents getting stolen

Nanaimo businesses, school staff and parents ensure trip goes on

Only legal pot shop between Vancouver and Kamloops now open

Private cannabis store on Skwah land in Chilliwack is first B.C. licensee to be Indigenous owned

Most Read