Crew’s on board with award

Ferry employee Hardeep Parmar recipient of Victoria Hospitality Award for customer service

B.C. Ferries customer service attendant Hardeep Parmar (front and centre) stands with Captain Stojan Pererisic (from top)

Hardeep Parmar is quick to say an award that recently came his way for excellent customer service is a team effort.

The Customer Service Attendent aboard the MV Klitsa out of Brentwood Bay was recently given a Victoria Hospitality Award for, well, his excellent customer service.

The nomination came from a passenger on the Brentwood Bay ferry run whose car had died. She was on her way to cancer treatment and had pneumonia.

Parmar, she wrote, went above and beyond to get her vehicle started. It was this that led to the Victoria Hospitality Award.

The honours are chosen by representatives of Black Press, the City if Victoria, Destination British Columbia, the Hotel Association of Greater Victoria and Tourism Victoria.

“It is nice to be recognized,” he says. “It meant a lot to myself, our captain and the rest of the crew. It’s a good feeling.”

Parmar, a B.C. Ferries casual employee who splits his hours between various vessels in the fleet, credits the teamwork of Ferries crews who are taught about customer service from day one of their employment.

“I really don’t do anything more than what the whole crew does,” he says. “We’re all trained to deliver good customer service.”

Parmar, whose main job is safety and passenger control on board the vessels, is also a ticket taker on the MV Klitsa. He said the crew — as well as all B.C. Ferries crews — work hard to ensure the vessels are clean and safe and that passengers enjoy their voyage no matter what is being talked about in provincial politics.

“I want people to know that whenever they come aboard they are treated as our guests.”



Just Posted

Food service workers at Victoria airport protest for second time in four months

Negotiations continue to drag on with employer Compass Group Canada, VAA refuses to engage

Firefighters rescue horse stuck in Saanich mud

‘It happens more often than you’d think,’ says deputy chief

Esquimalt senior’s complex getting redeveloped

The Esquimalt Lions Lodge is one of the projects to receive funding for affordable housing

Island Corridor Foundation optimistic about restoring rail service

If green-lighted, first priority would be Langford to Victoria route

Federal environment minister faces protesters in B.C.

Catherine McKenna defended her government’s environmental record during a funding announcement in Victoria

People flocking to Vancouver Island city to see hundreds of sea lions

Each year the combination of Steller and California sea lions take over Cowichan Bay

Humans reshaping evolutionary history of species around the globe: paper

University of British Columbia researcher had the paper published in the Proceedings of the Royal Society

Toronto ‘carding’ activist Desmond Cole stopped by police in Vancouver

Cole says his experience reveals what daily life is like for black and Indigenous residents

Dog psychic can help Vancouver Islanders better connect with their pets

Michele Wonnacott hosts one-day seminar in Nanaimo on Saturday, Nov. 17

Commercial trucks banned from left lane of Coquihalla

B.C.’s Ministry of Transportation has introduced a new program that hopes to prevent accidents and closures on the Coquihalla Highway.

B.C. on track to record same number of overdose deaths as last year

128 people died of overdoses in September, bringing the total to more than 1,100 so far in 2018

Cowichan school district defends lack of notice to parents following elementary student arrest

Officials with School District 79 stand by their decision not to send out an alert.

Canadians more prepared for weather disaster than financial one: poll

RBC recommends people check their bank app as often as the weather app

B.C. dog owner sues after pet killed in beaver trap

A Kamloops man is suing the operator of a trapline north of the city after his dog died

Most Read