Crew’s on board with award

Ferry employee Hardeep Parmar recipient of Victoria Hospitality Award for customer service

B.C. Ferries customer service attendant Hardeep Parmar (front and centre) stands with Captain Stojan Pererisic (from top)

Hardeep Parmar is quick to say an award that recently came his way for excellent customer service is a team effort.

The Customer Service Attendent aboard the MV Klitsa out of Brentwood Bay was recently given a Victoria Hospitality Award for, well, his excellent customer service.

The nomination came from a passenger on the Brentwood Bay ferry run whose car had died. She was on her way to cancer treatment and had pneumonia.

Parmar, she wrote, went above and beyond to get her vehicle started. It was this that led to the Victoria Hospitality Award.

The honours are chosen by representatives of Black Press, the City if Victoria, Destination British Columbia, the Hotel Association of Greater Victoria and Tourism Victoria.

“It is nice to be recognized,” he says. “It meant a lot to myself, our captain and the rest of the crew. It’s a good feeling.”

Parmar, a B.C. Ferries casual employee who splits his hours between various vessels in the fleet, credits the teamwork of Ferries crews who are taught about customer service from day one of their employment.

“I really don’t do anything more than what the whole crew does,” he says. “We’re all trained to deliver good customer service.”

Parmar, whose main job is safety and passenger control on board the vessels, is also a ticket taker on the MV Klitsa. He said the crew — as well as all B.C. Ferries crews — work hard to ensure the vessels are clean and safe and that passengers enjoy their voyage no matter what is being talked about in provincial politics.

“I want people to know that whenever they come aboard they are treated as our guests.”

 

editor@peninsulanewsreview.com

 

 

Just Posted

Saanich Peninsula Alert launches today

Existing subscribers already moved to new system

Local cadets gain acceptance to RMC

Military careers one step closer

New Star Cinema project approved

Cameo development gets unanimous council thumbs up

Stelly’s sidewalk gets green light

Federal funding brings project to fruition

Witnesses sought for alleged drunk driver crash in Sidney

Crash happened June 16 on East Saanich Rd. and Canora Dr.

VIDEO: Canadian toddler caught practising hockey skills in crib

Eli Graveline is getting praise from far and wide as the internet freaks out of cute throwback video

5 fun things to do this weekend in Greater Victoria

Victoria Ska and Reggae Fest, Ride Don’t Hide, Cordova Bay Day and more

Amalgamation fails in North Cowichan and Duncan

North Cowichan says yes, but Duncan says no

B.C. teacher ends Jeopardy! winning streak, taking home US$69,000

Ali Hasan, from New Westminster, has been gaining fans as a “one-man invasion,” says Alex Trebek

Jett Woo highlights 5 Canucks choices on Day 2 of NHL entry draft

WHL star out of Moose Jaw tabbed in Round 2

In a matter of hours, women in Saudi Arabia will be allowed to drive

Change was announced as a royal decree in 2017 by Crown Prince Mohammen bin Salman

Feds announce measures to protect endangered whale species

Canada’s Whale Initiative is part of the federal government’s $1.5 billion Ocean Protection Plan

COC session vote approves Calgary as potential host for 2026 Olympics

Scott Hutcheson, chair of Calgary’s Olympic bid corporation — called vote a positive step forward

Mounties seize 1,500 pot plants in ‘extensive Shawnigan raid

Mounties searched a property in the 4800-block of Goldstream Heights Drive on May 30

Most Read