The ocean views have been described as ‘mesmerizing’, and the 33 perfectly appointed ocean view suites come complete with fireplaces, Jacuzzi tubs and ocean front patios. So it’s not surprising that Brentwood Bay Resort and Spa has been recognized by Conde’ Nast Traveller as one of Canada’s top ten resorts.
Condé Nast is a premier media company renowned for producing the highest quality content for the world’s most influential audiences. The company’s publications, which are read by over 3.5 million people, received nearly 77,000 votes for what their readers considered the best resorts across the country. When the results were in, Brentwood Bay’s understated elegance and exemplary service earned them the well-deserved ‘top ten’ accolade.
“What’s so exciting about receiving the Readers’ Choice Awards is that we don’t nominate ourselves,” said Natasha Richardson, Brentwood Bay’s General Manager. “It was our guests that nominated us.”
The award is even more meaningful, given the resort’s independent status. “Brentwood Bay Resort and Spa is an independently run property,” said Richardson. “That means that we have no manufactured brand name recognition or corporate public relations firms behind us…so we can honestly say this award comes from our guests.”
It’s not the first time that the resort has been awarded for its excellence. In 2013 it earned the AAA Four Diamond Award and was named as one of the “top ten romantic hotels.” In 2012 the Resort earned two Trip Advisor Choice Awards.
Richardson credits her staff with much of the resort’s success.
“We can honestly say this award stems, not just from our stunning location, and our gorgeous property,” said Richardson, “a lot of it is our phenomenal guest service”.
“Nothing is more important than the way you treat your guests,” said Richardson, “and that means that nothing is more important than having supported, trained and happy staff. We have a remarkable team here at the resort. And we’re dedicated to support that staff and help them to constantly learn and improve.”
Based upon the majority of reviews posted on Trip Advisor Canada (tripadvisor.ca) Richardson’s assessment of her staff seems right on the mark. One reviewer Colorado wrote “From the moment you walk in to the day you leave this place treats you with great care.”
Other reviews mirror that assessment.
Richardson is also very excited with the recent addition of Chef Sean Norris. “It’s an exciting time (at the resort),” said Norris, “and I’m thrilled to be part of this team.” Amongst the many changes that he’s made to food services at the resort, Norris has introduced a monthly 7 Course Chef’s Table, an event that he’s certain will intrigue and delight resort patrons.
Of course, the resort’s well trained and attentive staff isn’t the only reason for the Brentwood Bay’s success. One has to consider the stunning ocean-side location, the gorgeous property, and the many amenities offered at the resort. But according to Richardson, it will always be the people who make the difference.
— Tim Collins/News Contributor